Our Quality Policy
We are committed to satisfying our customers with hygienically packed teas of the specific quality, at affordable prices and at agreed delivery times.
In achieving this, we take every necessary step to comply with the requirements of our Quality Management System and continually improve its effectiveness.
Thus we strive to increase our market share and provide a friendly and a healthy working environment for our employees who are our greatest resource.

Jayantha Karunarathne
Managing Director

Our Quality Policy is reviewed at least annually for its continuous suitability.

The policy is accomplished through the following Cooperate Quality objectives

	Increase Market Share
	Reduce Wastage
	Increase Production
	Reduce Supplier Returns
	Improve the professionalism of the company, by way of training and creating opportunities for expanding the knowledge of employees

Our ISO Quality Mission Statement
We refresh “World Thirst” by offering “High Quality teas” to the global community at competitive prices, through a technically driven and innovative process with a dedicated professional team having a strong family feeling, consolidating our current market position and eager for new markets, being respectful of the individual and responsible for the community and environment.

Quality Improvement Schemes
The company is certified for Quality Management System ISO 9001:2000, Food Safety management system, Hazard Analysis and Critical Control Points system (HACCP) and for Organic processing, Japanese Agricultural Standards for organic production certification (JAS) and National Association for Sustainable Agriculture Australia (NASSA) organic processing certification.

Quality Management System
The company has implemented a Quality management System, that is continuously improved for effectiveness in accordance with the requirements of ISO 9001 : 2000.

In establishing this we have identified the main processes and supporting processes, in the QMS, their sequences and interactions.

Out sourced processes are identified & the controls established over them are defined.

Main area comprise of processes, which are directly related with accepting orders, manufacturing products according to customer requirements and dispatching the finished products to the customer.

Support processes are established in order to help the effective functioning of the main processes.

The effective & proactive implementation of this quality management system has directly contributed to improved customer satisfaction through minimal quality defects of the products and services and improved efficiency of the process resulting in the expansion of the international market share.

Imperial Teas Pvt. Ltd and Imperial Tea Exports Pvt. Ltd now proceed towards continued improvement under the shelter of companies’ Quality Policy.

Food Safety Management System
The Company implemented and established the Hazard Analysis & Critical Control Point (HACCP) Food Safety Management Standard in order to satisfy the customers with a safety guaranteed product along with high quality.

Food Safety Management System is driven by its food safety policy to ensure the safety of the products.

The Food Safety Policy of the Company
The company is committed to customer satisfaction by assuring best quality products at all times to comply with all the food safety requirements to safeguard the image of the company and that of our country.

We identify and control food safety hazards as per codex Alimentarious and Critical Control Point System Hazards Analysis guidelines.

In HACCP Food Safety Management System all the food safety requirements relevant to the specific processes are identified, established and maintained to comply with the international Codex Alimentarious Commission Guidelines and thereby to maximize the end user satisfaction with a safety guaranteed product.

Organic Certification Schemes
The National Association for Sustainable Agriculture, Australia Limited has certified the organic tea production process of the company under two certification schemes for organic processing. Namely, JAS (Japanese Agricultural Standard for Organic production and NASAA (National Association for Sustainable Agriculture, Australia organic certified) organic certification.

The organic tea blending and packaging processes undergo the specifications of the certification standards in order to maximize the satisfaction of organic tea consumers with a pure organic product.

Certifications
Our testament to our Dedication to Quality and Standards

	Certificates of Approval
		ISO 9001:2000 International Quality Management Standard for Imperial Tea Exports (Pvt.) Limited
	Certificates of Conformity
		HACCP International Standard for Food Safety
	Certificates of Registration
		Improving the professionalism of the company, by way of training and creating opportunities for expanding the knowledge of employees
		JAS Certificate for Organic Teas
		Tea Auction Update

The Colombo tea Auction is said to be the largest Tea Auction in the world, auctioning between five and seven million kilograms of tea each week.